4025 E. Boyd Rd. Decatur, IL 62526
Phone: (800) 634-6889
Sales: Phone: (800) 634-6889

Customer Reviews for Bob Brady Decatur, IL

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At Bob Brady in Decatur, IL, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Bob Brady, allow us the opportunity to earn your business.


Excellent! Paul Pappas has been outstanding. His expertise, professionalism and superior customer service made my first-time experience here a great one.
Katherine Sopranos    

Aubrie was very upbeat and friendly on the phone as well as very accommodating working with my schedule. Ron and Paul are always very friendly and Ron squeezed in time for a brake flush. And Dan still says hi every time I'm in.
Jonathan Kernsing    

Very good. The service department is the reason I've bought 3 vehicles from Bob Brady.
John Kendall    

Mr. Paul Pappas helped my daughter and I so much. He took extra time with us. He was great. I bought a Toyota and I most certainly will be back here.
Patricia Schubert    

Excellent service! Things are always explained and done correctly. I have been bringing my Honda only to Bob Brady since it was purchased in 2001 and have had excellent service from Paul.
Pamela Kohn    

Excellent. Things were always explained and done correctly.
Pamela Kohr    

Brandon Durbin helped my fiance in getting her Santa Fe re-programmed. He and the service department did a fine job.
Mike Cornally    

The salesman was very patient and overly concerned for me to be happy with my purchase of a car.
Mr. Conner    

First time here - extremely friendly and seems to be interested in finding out my problem with my car.
Pat King    

I've had a great experience! Dan Kee has went out of his way for me! and BJ has been very polite and very helpful!
Samantha Waters    

Paul Pappas is the reason I bring my business here. I admire his attitude and knowledge. You have some very good employees! Thanks for asking for my opinion.
Jan Carpenter    

My experience here was straight forward and to the point. Service was excellent and I'm very happy with my brand new car.
Josh    

Always helpful, friendly and trustworthy - please continue these qualities.
Janette Cooper    

Hassle free and I appreciate the knowledgeable staff.
Bill Woolsey    

Fun and fulfilling and gracious.
Jan Carpenter    

My experience was great. I've never received such awesome customer service.
Shanon Wilson    

Great, got it fixed right away. Fixed a couple recalls and going to catch a little repair tomorrow.
Kevin Hearn    

Pleasant and genuine. I like the customer lounge also - it's very comfortable.
Leanne Trostel    

They were very kind and courteous with professional results. I don't have any suggestions, just keep up the outstanding and professional work you give to all your customers.
Fred Hejna    

Came in with without appointment, but still didn't have to wait long. Good service. Thanks for working me in!
Ruland Bailey    

Very good experience. The reason I've bought 3 vehicles from Bob Brady is because of the service department.
John Kendall    

Thinking this would be a nice place to trade cars the next time my family and is looking. You’re doing a lot of good stuff here!
Dan Alkine    

It is always a good time. Everyone is courteous and treats me well.
Marlene    

The service department is always willing to help with any problem I have had. Always pleasant to work with.
Cloyd Thomas    

Friendly, courteous, and professional. Came to town driving a 1998 Honda Van continues with a 2005 purchased here.
Keith Huff    

The staff ALWAYS treats me with respect. The work is always done within a reasonable amount of time. The staff go beyond to meet all my needs.
Mike Gentle    

I have been a customer for the last 10 years. Everyone here is always courteous and treats me like family.
John Arche    

Keep doing what you do. Customer service is so lacking today. When the customer feels respected and important they will continue to give your business support. Very nice and relaxing - even at a car dealership!
Maria Wiggins    

BJ kept me updated to what was going on with my Jeep. Everything went smooth!
RJ Runion    

I was in need of a starter and they got me in right away. I appreciate the fast and friendly service. Very good service - thank you.
Glen Weible    
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